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J.S. Oakland, R.J. Oakland, M.A. Turner
ISBN: 9781138673410
Estimated Dispatch Date: 20 May 2022
Was R 870.00
now R 760.00
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Description

The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including lean-Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and achieve sustainable competitive advantage.

Product Information

ISBN13 (SKU) 9781138673410
Title Total Quality Management and Operational Excellence: Text with Cases
Author J.S. Oakland, R.J. Oakland, M.A. Turner
Edition 5th
Publisher Jonathan Ball
Publication Date 2020
Country of Publication United Kingdom
Format Type Physical
Number of Pages 536
Institutions UNISA
Course Codes MNO3703
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