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D Knapp
ISBN: 9781285063454
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Description

Translate technical expertise into an effective career in computer user support with the help of Knapp's A GUIDE TO SERVICE DESK CONCEPTS, 4E. This trusted, contemporary guide introduces the latest developments, research, resources and trends as they happen in computer user support. Readers explore the various types of service desks and gain a solid understanding of the diverse roles and skills required. This edition also reviews the processes and technologies that ensure the service desk is operating effectively and examines how today's leading organizations measure service desk success.

Product Information

ISBN13 (SKU) 9781285063454
Title A Guide to Service Desk Concepts
Author D Knapp
Edition 4th
Publisher Cengage
Publication Date 2013
Country of Publication United States
Publishing Status -
Format Type Physical
Number of Pages 382
Institutions Rosebank College,Varsity College
Course Codes HELP010,HELP010p,HELP5111,HELP5111p
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