Need Help?
Support via Live Chat
For SURE the fastest way to get our attention! Check “me” out in the right hand corner of your screen. During ZZZ time, please leave us a message and we will be sure to contact you first thing in the morning.
Support Via Email
If you cannot find what you are looking for, then please drop us an Email – if it exist, we will get it for you at the best possible price in the quickest possible time!
Support Via Phone
For the past 5 years and going forward we will continue to serve YOU! Give us a tinkle during store operating hours.
Close
Track my order?
Track My Order
Close
012 362 5885
FREE DELIVERY - ORDERS OVER R1500*
Cart: 0 item(s) R 0.00
Item
 
Price
Subtotal R 0.00
R 150.00 OFF!
a
DL Goetsch; S Davis
ISBN: 9781292022338
Estimated Dispatch Date: 29 Oct 2020
Was R 1 140.00
now R 990.00
Low stock.

Description

This practical, student-focused text shows how to focus all of an organization’s resources on continuous and simultaneous improvement of quality and productivity – thereby continually improving both performance and competitiveness. It coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial “people” aspects of quality). Direct and straightforward, it links “big picture” theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.

Product Information

ISBN13 (SKU) 9781292022338
Title Quality Management for Organizational Excellence
Author DL Goetsch; S Davis
Edition 7th
Publisher Pearson UK
Publication Date 2013
Country of Publication United Kingdom
Format Type Physical
Number of Pages 472
Facebook Twitter Linked In