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B Orand; J Villarreal
ISBN: 9781466231320
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Description

Presented in an easy-to-understand format, the concepts of ITIL and the processes are laid out in a logical sequence. Each lesson is followed by list of key concepts and sample questions to help you study for your ITIL(R) Foundation certification exam. Chapter review questions, modeled after the real exam questions, reinforce your learning for each unit.

Product Information

ISBN13 (SKU) 9781466231320
Title Foundations of IT Service Management with ITIL 2011
Author B Orand; J Villarreal
Edition 2nd
Publisher Ingram
Publication Date 2011
Country of Publication United States
Format Type Physical
Number of Pages 348
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