Need Help?
Support via Live Chat
For SURE the fastest way to get our attention! Check β€œme” out in the right hand corner of your screen. During ZZZ time, please leave us a message and we will be sure to contact you first thing in the morning.
Support Via Email
If you cannot find what you are looking for, then please drop us an Email – if it exist, we will get it for you at the best possible price in the quickest possible time!
Support Via Phone
For the past 5 years and going forward we will continue to serve YOU! Give us a tinkle during store operating hours.
Track my order?
Track My Order
012 362 5885
Cart: 0 item(s) R 0.00
Subtotal R 0.00
R 110.00 OFF!
B Orand; J Villarreal
ISBN: 9781466231320
Estimated Dispatch Date: 14 Oct 2021
Was R 860.00
now R 750.00
Out of Stock but can order for you. Non Refundable!


Presented in an easy-to-understand format, the concepts of ITIL and the processes are laid out in a logical sequence. Each lesson is followed by list of key concepts and sample questions to help you study for your ITIL(R) Foundation certification exam. Chapter review questions, modeled after the real exam questions, reinforce your learning for each unit.

Product Information

ISBN13 (SKU) 9781466231320
Title Foundations of IT Service Management with ITIL 2011
Author B Orand; J Villarreal
Edition 2nd
Publisher Ingram
Publication Date 2011
Country of Publication United States
Format Type Physical
Number of Pages 348
Institutions University of Pretoria
Course Codes FSM320
Facebook Twitter Linked In