Service Excellence In Governance

Service Excellence In Governance

Description

Service excellence in governance follows a straightforward approach. The text, which meets the NQF requirements, is based on a new curriculum that has been reviewed in the public management and development field to improve relevance to demands from actual vocations in the public sector. There are extensive illustrations, practical examples and activities in order to help the readers come to grips with the issues under discussion. The text covers the latest trends and legislation, presenting a wide range of topics, including service delivery, financial management, procurement and logistics management, project management, public information services and practices, public decision-making, self-management and fundamentals of research.

Product Information

Related Products