Foundations of IT Service Management with ITIL 2011
Foundations of IT Service Management with ITIL 2011
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Foundations of IT Service Management with ITIL 2011
B. Orand, J. Villarreal
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05 Jun 2024
Foundations of IT Service Management with ITIL 2011
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Description
Presented in an easy-to-understand format, the concepts of ITIL and the processes are laid out in a logical sequence. Each lesson is followed by list of key concepts and sample questions to help you study for your ITIL(R) Foundation certification exam. Chapter review questions, modeled after the real exam questions, reinforce your learning for each unit.
Product Information
ISBN13 (SKU)
9781466231320
Title
Foundations of IT Service Management with ITIL 2011
Author
B. Orand, J. Villarreal
Edition
2nd
Publisher
Ingram
Publication Date
2011
Country of Publication
United States
Format Type
Physical
Number of Pages
348
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