Practical IT Service Management (E-Book)
Practical IT Service Management (E-Book)
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Practical IT Service Management (E-Book)
B. S. Thejendra
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Practical IT Service Management (E-Book)
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Description
Written in a question and answer format, this is a clear and concise guide to implementing IT service management using one of the most widely accepted best-practice approaches, ITIL® 2011. Each chapter covers one specific area of ITSM/ITIL, ensuring that the information is organised in a logical and straightforward manner.
Product Information
ISBN13 (SKU)
9781849285483
Title
Practical IT Service Management
Author
B. S. Thejendra
Edition
2nd
Publisher
ITGP
Publication Date
2014
Format Type
E-Book - Vitalsource
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