Servicing Itsm: a Handbook of Service Descriptions for It Service M...
Servicing Itsm: a Handbook of Service Descriptions for It Service Managers and a Means for Building Them (E-Book)
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Servicing Itsm: a Handbook of Service Descriptions for It Service Managers and a Means for Building Them (E-Book)
R. A. Steinberg
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Servicing Itsm: a Handbook of Service Descriptions for It Service Managers and a Means for Building Them (E-Book)
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Description
What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. Its all herecomplete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios.
Product Information
ISBN13 (SKU)
9781490720951
Title
Servicing Itsm: a Handbook of Service Descriptions for It Service Managers and a Means for Building Them
Author
R. A. Steinberg
Publisher
Vital Source
Format Type
E-Book - Vitalsource
